I never received any type of communication from any manager.

We had to leave by 8:00, so she told me she’d leave my bill open until the manager had a chance to talk to me. She told me her manager arrives at 10:00. I told her this was not an adequate solution someone actually needs to look at the room, take it out of circulation, and then talk to me about an appropriate charge for renting such a disaster. She offered to take thirty dollars off my room rental. The next morning I informed the desk clerk that the room is not suitable for rental. And the faucet in the kitchenette spit out air and water like it hadn’t been used in months. There was no microwave in the space one would typically be found.

There was a kitchenette with a small fridge on the counter, with the fridge cabinet empty. I’ll note that the room itself appeared to be not ready for rental. (Photo) I folded it back up, found a bag with two flat bedsheets (no blanket), wrapped those around the plastic/vinyl sofa cushions, and used and covered myself with a provided bathrobe. Covered with urine stains and, well, likely other bodily fluids. And then I looked at the sofabed mattress, which was not covered by a mattress pad. I took the cushions (cheap vinyl) off the sofa to open up my bed for the night and found the strangest sign I’ve ever seen in a hotel stuck to the folded sofabed mattress: “THE SOFA SLEEPER is not able to be used at this time.” (See photo) Why not? Was the frame broken? I opened it up to see that all the springs were in place and there was nothing that appeared dangerous. We had dinner at the Embers restaurant (passable) and spent some time in the casino. Since it was getting late for dinner hours at the Isleta restaurants, I decided I could suffer through one night on a sofa bed, so I didn’t go back downstairs to request the room I had reserved. It was a kind of two-room suite, with on king bed in the bedroom and (apparently) a sofa bed in the living area. Upon arrival at about 6:30 pm, I checked in and we were given a room on the 5th floor. I reserved a room with two double/queen beds for an extended family group of three as a stopover on a road trip.

GRAND ASTON Cayo Las Brujas Beach Resort & Spa.

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